a.
In the system tray by
the clock, double-click the Norton AntiVirus Auto-Protect icon.
In the Norton AntiVirus window, double-click Real Time
Scanning (Auto-Protect).
In the System Status Details window, click Yes to
disable Auto-Protect.
Close the Norton AntiVirus window.
Connect to the Internet.
In the Address or Location box of the Web browser,
type: ftp://ftp.symantec.com/public/english_us_canada/tools/winme/HawkingTool.exe.
Press the ENTER key.
In the File Download dialog box, click Save this program
to disk, and then click OK.
In the Save As dialog box, click the Save In list,
and then click Desktop.
In the Save As dialog box, click Save.
In the Download Complete dialog box, click Close.
Next to the Start button in the Quick Launch area,
click the Show Desktop icon.
On the desktop, double-click HawkingTool.exe.
The HawkingTool should launch LiveUpdate automatically. If
LiveUpdate does not launch, from the Start menu, point to Programs,
Norton AntiVirus, and then click LiveUpdate - Norton AntiVirus.
In the LiveUpdate dialog box, click Next.
The LiveUpdate dialog box displays a list of updates. Click Next.
The updates download.
1.
In the Please Read
dialog box, click OK.
2.
In the LiveUpdate
dialog box, click Finish to complete the installation of the updates.
3.
In the Reboot
Required dialog box, click OK.
4.
The live update process
may have to be repeated a couple of times to bring the Norton AntiVirus program
up to the latest version. The Norton AntiVirus program updates incrementally.
If Internet access is not available, use the following steps.
1.
Normally, NAV
Auto-Protect is disabled if this issue occurs. If Auto-Protect is disabled,
continue with step 2, and in the system tray by the clock, a red X appears over
the icon for Auto-Protect. If Auto-Protect is enabled, disable Auto-protect.
Steps to disable Auto-Protect:
a.
In the system tray by
the clock, double-click the Norton AntiVirus Auto-Protect icon.
b.
In the Norton
AntiVirus window, double-click Real Time Scanning (Auto-Protect).
c.
In the System Status
Details window, click Yes to disable Auto-Protect.
d.
Close the Norton
AntiVirus window.
Note:
If the computer does not
start in normal mode, start the computer in Safe mode, disable Auto-protect,
restart in normal mode, and then continue troubleshooting.
2.
Start Windows Explorer:
·
In Windows Me: From the
Start menu, point to Programs, Accessories, and then click
Windows Explorer.
·
In Windows 98: From the
Start menu, point to Programs, and then click Windows Explorer.
3.
In the Exploring -
C:\ window, in the left pane, next to Program Files, click the plus
sign (+).
4.
In the Exploring -
C:\ window, in the left pane, next to Common Files, click the plus
sign (+).
5.
In the Exploring -
C:\ window, in the left pane, next to Symantec Shared, click the plus
sign (+).
6.
In the Exploring -
C:\ window, in the left pane, click to open the VirusDefs folder.
7.
In the Exploring -
C:\Program Files\Common Files\Symantec Shared\VirusDefs window, in the right
pane, locate the numbered folders. They look similar to the following.
8.
Click to select each
folder one at a time, and then press the DELETE key on the keyboard to delete
all of the numbered folders. Do not delete any of the other folders.
9.
From the File
menu, click Close.
10.
Search for and delete
files that start with Livetri.zip, and then search for and delete files that
start with Settings.Liveupdate. Steps to delete these files:
In Windows Me:
a.
From the Start
menu, point to Search, and then click For Files and Folders.
b.
In the Search
Results window, in the Search for Files and Folders Named text box,
type: Livetri.zip. Click Search Now.
c.
In the Search
Results window, click to select each file one at a time, and then press the
DELETE key on the keyboard to delete each file that starts with Livetri.zip.
There should not be any other files listed.
d.
In the Search
Results window, in the Search for Files and Folders Named text box,
type: Settings.Liveupdate. Click Search Now.
e.
In the Search
Results window, click to select each file one at a time, and then press the
DELETE key on the keyboard to delete each file that starts with
Settings.Liveupdate. There should not be any other files listed.
In Windows 98
SE:
e.
From the Start
menu, point to Find, and then click Files and Folders.
f.
In the Find: All
Files window, in the Named text box, type: Livetri.zip. Click
Find Now.
g.
In the white pane at
the bottom of the Find: Livetri.zip window, click to select each file one
at a time, and then press the DELETE key on the keyboard to delete each file
that starts with Livetri.zip. There should not be any other files listed.
h.
In the Find:
Livetri.zip window, in the Named text box type:
Settings.Liveupdate. Click Find Now.
i.
In the white pane at
the bottom of the Find: Settings.Liveupdate window, click to select each
file one at a time, and then press the DELETE key on the keyboard to delete each
file that starts with Settings.Liveupdate. There should not be any other files
listed.
11.
Place the Application
Restoration CD in the CD-ROM drive tray.
12.
In the yellow box next
to the Cow Box, click OK.
13.
Update NAV from the
System Restoration Kit.
e.
In the System
Restoration Kit window, click Manual.
f.
In the System
Restoration Kit window, on the Reinstall tab or on the Software
tab, depending on the version, click Norton 2001 update or click
Norton 2000 update.
g.
In the System
Restoration Kit window, click Install.
h.
In the SARC
Intelegent Updater, click Yes.
i.
In the SARC
Intelegent Updater, click OK.
For more information on how to resolve this issue, refer to
Document ID: 2000092114162106 on the Symantec Web site.
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