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My reviewers and technical notes NOTICE: The following procedure/reviewer contains here are all free and you can do whatever you want with it. But I do not guarantee success or support these actions. Any use of the information provided herein, is performed at your own risk. You should make a backup copy of your files prior to executing any of the following steps. Incorrect use of the instructions can cause serious problems that may require a complete reinstall of your operating system. I assumes no responsibility, expressed or implied, regarding the consequences of any action taken as a result of the information provided herein.
The correct handshake signal combinations used in serial data transfers are: Data Terminal Ready and Data Set Ready Data Terminal Read and Select In *Request to Send and Request to Receive Acknowledge and Busy
Which code is run first during the boot process? DOS *ROM BIOS RAM BIOS shadow ROM
BIOS is stored on non-volatile memory chips called CMOS. Software stored on a non-volatile is called: cache RAM hardware *firmware
How many bytes are stored on a hard drive sector? *512 1024 64KB 512KB
The power supply modulates power spikes converts DC current to low-voltage AC *converts AC to DC current regulates the ground potential for ESD
The default IRQ for COM4 is: *3 4 5 6
Which of the following IRQs is likely to be used by a serial device? *4 5 7 13
Which device uses IRQ6? SCSI controller keyboard controller LPT2 *floppy controller
An external modem attaches to which system port? EISA parallel *serial SCSI
The default I/O address for COM4 is: 220 330 *2E8 3E8
The default resource settings for LPT2 are I/O address: 2F8 and IRQ7 370 and IRQ9 *278 and IRQ5 3F8 and IRQ11
How many pins can a serial port have? *9 15 20 40
A bi-directional parallel cable is an: RS-232C RS-241 RJ-45 *IEEE 1284
Which of the following is a type of parallel port? *ECP COM1 10BaseT RJ-45
A 9-pin DB connector is used for a *serial port parallel port VGA port MIDI port
The 34-pin connection on an I/O card is for: an IDE drive a SCSI drive *a floppy drive an EIDE drive
ATAPI compliance is a standard for: CPUs modems power supplies *mass storage devices
What is a feature of Enhanced IDE? up to six drives parallel connections high-speed floppy drives *ATAPI
A valid SCSI ID for a SCSI-2 is: *7 8 9 10
Which AT command is used to reset a modem? ATDT ATMO ATX *ATZ
Which device uses a DMA channel? modem *sound card laser printer cable video tuner
To improve the access time of the processor for frequently used memory locations and their addresses, you should upgrade the: hard drive ROM BIOS ROM memory *cache memory
During bootup, the system displays "Fixed Disk Error". What is the likely cause? a loose CPU *an incorrect setting in CMOS an unconnected floppy drive an incorrect setting in ROM BIOS
A customer reports that after displaying the directory of the first floppy disk inserted after powering up the system, directories of all other floppies inserted still reflect the original disk's directory. You remove the drive in question and install it in your test system, but it does not exhibit the problem. The next thing you should do is replace the: *floppy drive ribbon cable system's floppy drive device driver system's power supply original IDE controller
A computer consistently locks up after five minutes of operation. This may be caused by a dirty floppy drive fragmented hard drive *CPU fan not working missing slot cover
If you boot a computer but don't hear any beeps, what can you assume? BIOS configuration was corrupted The monitor is not powered on *The speaker may be defective or disconnected This is normal
When starting a computer, it boots up normally but nothing appears on the monitor other than the power light. The first
thing to check is the: video card power to the monitor *monitor controls CMOS options
One of the best tools to use for identifying non-heat-related intermittent errors is a multimeter *diagnostic software a CPU fan a potentiometer
Before removing the case, you should: check free disk space *record CMOS settings record monitor settings disconnect the network cable
You suspect your telecommunications software is NOT dialing your modem properly. What is the AT command to have your modem
dial 523-2407? AT5232407 *ATDT5232407 ATM5232407 AT5232407DT
The modem did not hang up after being connected. What is the correct AT command to tell the modem to hang up? *ATH ATM ATX ATD
After installing a new hard drive you get the message "Invalid media type". What should you use to correct the problem? *FORMAT the diagnostics COMMAND.COM CHKDSK
The digital multimeter is set for ohm and 20K. A good 2-amp fuse should read: *0.00 0.02 0.20 2.00
A multimeter is set to 1K ohms. A good 15-amp fuse should read: *0.0 ohms 0.15 ohms 1.5 ohms 15 ohms
When testing a fuse, you should set a Volt-Ohm-Meter to which configuration? *ohms amperage AC volts DC volts
Which piece of equipment will protect a computer from a deficient power sag? grounded AC outlet *UPS surge suppressor UL-1449 rated outlet
What can you use to ensure the power is not interrupted briefly? *battery back-up unit proper grounding surge protector data guard strip
Which type of equipment or supply is usually recycled? chemical solvents CMOS battery *toner cartridge CRT
Which tool is required to handle a circuit board? *ground strap multimeter chip extractor torx bit
Which type of conditions promote ESD? *cool, dry air cool, moist air warm, dry air warm, moist air
What is the best ground for a conductive workbench mat? chassis ground *AC receptacle ground workbench ground tandem ground to another device
When is the risk of ESD greatest? during an electrical storm when humidity is high just prior to an electrical storm *when humidity is low
Which type of processor fits into Slot1? P5 486 Pentium Pro *Pentium II
Which option best represents the levels of cache available in a Pentium Pro processor? L1 *L1 and L2 L1, L2 and L3 L1, L2, L3 and L4
Roughly every 16 milliseconds dynamic RAM must be: cooled cached *refreshed reloaded
Which processor would be used in a socket type 7? *Pentium 786 Pentium II 386
Which common bus specification provides the fastest data transfer rate? VL-Bus ISA EISA *PCI
In inkjet technology, the droplets of ink are deflected by: a multi-directional nozzle *electrically charged plates high-pressure jets eletrostatic absorption
In laser printer technology, what occurs during the writing stage of the image formation? An alternating charge is applied to the drum A uniform negative charge is applied to the drum The print image is transferred to the paper *The print image is written to the drum
In a laser printer, a thermal fuse is used to prevent: a low-voltage power supply from overheating heat sink failure *a high-voltage power supply from overheating a fuser from overheating
Setting a printer in a hex trace mode helps to: diagnose print quality *diagnose communication problems check the printer emulation mode reset the printer emulation mode
For which laser component is it crucial to avoid exposure to sunlight? *drum cartridge primary corona wire transfer corona assembly separation belt
When replacing a fuser assembly in a laser printer, be careful because: it could be electrically charged *it could be hot the roller could have sharp edges the toner could leak out
Which dot matrix component presents a risk of burns? *print head control unit drive motor heater roller
Which type of PC Card (PCMCIA) slot will allow the insertion of hard drive? Type I Type II *Type III Types I & II
Where can card bus mastering be disabled on a laptop? SYSTEM.INI file *CMOS WIN.INI file AUTOEXEC.BAT file
What must occur in order for a PC Card (PCMCIA) to work properly? *A software enabler must be loaded A jumper must be set COM3 must be disabled TCP/IP must be active
In a full-duplex data circuit the direction of travel is: one direction only both directions sequentially *both directions simultaneously both directions, but not simultaneoulsy
Which option is NOT a form of a network? LAN (Local Area Network) WAN (Wide Area Network) MAN (Metropolitan Area Network) *NAN (National Area Network)
When replacing non-Plug and Play network interface cards, jumpers can be used to set: the protocol access control *the I/O address the LPT address
ROM usually does NOT contain: system BIOS *the master boot record POST routines the CMOS setup program
Which of the following is also known as firmware? DOS Windows *CMOS/BIOS ASCII
Which electrical component will hold a charge even when no voltage is being applied? resistor diode *capacitor potentiometer
An external modem converts incoming data from: analog to serial serial to digital *analog to digital parallel to serial
The standard IRQ for COM1 is 2 3 *4 6
A device is using IRQ2. Which other IRQ should NOT be used by any other device? IRQ3 IRQ4 IRQ8 *IRQ9
The default I/O address for COM1 is 2F8 *3F8 220 330
Which IRQs do LPT1 and LPT2 use by default? 2 and 9 *7 and 5 7 and 9 10 and 11
The default I/O address for COM3 is 220 330 2E8 *3E8
The default IRQ for COM1 and COM3 is 3 *4 5 7
A standard IDE controller cable has how many pins? 10 34 *40 50
Serial ports on a computer are: *9-pin, male DBs 9-pin, female DBs RJ-11 connectors RJ-45 connectors
Which type of cable has 50 pins? floppy ribbon cable *internal narrow SCSI cable EIDE ribbon cable IDE ribbon cable
Which of the following is NOT a valid SCSI connector? *15-pin Centronics 50-pin Centronics 25-pin DB 68-pin connector
An older computer with LBA in its CMOS will: require a method of setting DOS to use the hard drive not support more than 8MB of RAM memory require special cables to adapt to higher-capacity hard drives *be able to use drives larger than 504MB
SCSI chains require a terminating capacitor diode *resistor coil
A narrow SCSI chain can handle up to how many devices? 4 *7 8 32
A sound card that has a 15-pin, female DB connector could be a: SCSI port parallel port *joystick port serial modem port
Which controller supports an external CD-ROM drive? MFM RLL *SCSI Serial
During bootup, the system displays "Fixed Disk Error". What is the likely cause? a loose CPU *an incorrect setting in CMOS an unconnected floppy drive an incorrect setting in ROM BIOS
A customer reports that after displaying the directory of the first floppy disk inserted after powering up the system,
directories of all other floppies inserted still reflect the original disk's directory. You remove the drive in question and
install it in your test system, but is does not exhibit the problem. The next thing you should do is replace the: *floppy drive ribbon cable system's floppy cable device driver system's power supply original IDE controller
Missing slot covers on a a computer can cause: *overheating power surges electromagnetic interference an incomplete path for ESD
If you boot a computer but don't hear any beeps, what can you assume? BIOS configuration was corrupted The monitor is not powered on *The speaker may be defective or disconnected This is normal
What can happen if a power cable and a printer cable are too close together? The parallel port may fail The serial port may fail The power supply may overheat *EMI may occur
After installing a new floppy drive, the floppy drive light stays on and you get an "FDD Controller Failure" POST error. The
problem is that: the floppy drive is not compatible there is no power to the floppy the CMOS is set incorrectly *the cable is on backwards
Before removing the case, you should: check free disk space record monitor settings *record CMOS settings disconnect the network cable
You suspect your telecommunications software is NOT dialing your modem properly. What is the AT command to have your modem
dial 526-2407? AT5232407 *ATDT5232407 ATM5232407 AT5232407DT
The modem did not hang up after being connected. What is the correct AT command to tell the modem to hang up? *ATH ATM ATX ATD
After installing a new hard drive you get the message "Invalid media type". What should you use to correct the problem? *FORMAT the diagnostics COMMAND.COM CHKDSK
What is the best range at which to set a voltmeter for testing standard household current? 50 volts 100 volts *200 volts 400 volts
Which product should be used to clean plastic surfaces? *mild detergent silicone spray nail polish remover anti-static spray
Which piece of equipment will protect a computer from a deficient power sag? grounded AC outlet *UPS surge suppressor UL-1449 rated outlet
When working on a CRT, NEVER follow ESD procedures reset the brightness remove covers *connect a ground strap
When would you need to discharge a CRT? during degaussing of the CRT when storing the CRT before unplugging the unit for servicing *when replacing a component
One of the main differences between an ESD (electrostatic discharge) occurrence and an EMI (eletromagnetic interference)
occurrence is that: ESD is a recoverable occurence EMI destroys product *EMI is a recoverable occurence ESD does not affect product
Which type of conditions promote ESD? *cool, dry air cool, moist air warm, dry air warm, moist air
When is the risk of ESD greatest? during an electrical storm *when humidity is low when humidity is high just prior to an electrical storm
Pentium II processors are available in which cache sizes? 256KB 256KB and 512KB *512KB 1MB
Which CPU was the first with a 64-bit data path? 286 386 486 *586
A parity error most likely indicates: bad software a bad hard drive *a bad RAM chip a bad sound card
If the memory slots have 168 pins, the chip is a: DIP WRAM SIMM *DIMM
Which type of motherboard facilitates the use of the soft power switch? AT *ATX EISA XT
Which type of bus provides up to a 16-bit data path? *ISA EISA PCI VL-Bus
An ISA card can be inserted into which of the following slots? PCI, EISA and ISA *EISA, ISA and VL-Bus EISA, PCI and VL-Bus ISA, PC Card and VL-Bus
All operating systems get their total memory initialized from: CPU *BIOS ROM SRAM
Which component on a laser printer moves the toner from the drum to the paper? the toner assembly the laser the primary corona *the transfer corona
In inkjet technology, the droplets of ink are deflected by: a multi-directional nozzle *electrically charged plates high-pressure jets electrostatic absorption
In laser printer technology, what occurs during the writing stage of the image formation? An alternating charge is applied to the drum A uniform negative charge is applied to the drum *The print image is written to the drum The print image is transferred to the paper
What is the function of the maintenance station of an inkjet printer? *cleans the print head nozzles and seals the print head cleans the paper feed rolls and seals the print head provides a place to store the print head while you service the printer cleans the encoder strip
On a laser printer, the primary corona places: a uniform, positive charge on the photosensitive drum a reversed image on the photosensitive drum *a uniform, negative charge on the photosensitive drum toner on the photosensitive drum
For which laser component is it crucial to avoid exposure to sunlight? *drum cartridge primary corona wire transfer corona assembly separation belt
Which dot matrix component presents a risk of burns? control unit *print head drive motor heater roller
Which type of PC Card (PCMCIA) slot will allow the insertion of a hard drive? Type I Type II *Type III Type I and II
Where can card bus mastering be disabled on a laptop? SYSTEM.INI file *CMOS WIN.INI file AUTOEXEC.BAT file
What must occur in order for a PC Card (PCMCIA) to work properly? *A software enabler must be loaded A jumper must be set COM3 must be disabled TCP/IP must be active
Which statement is true about using a peer-to-peer network? Computers cannot share resouces Computers share resouces with a single file server *Computers share resources with any other computer The main file server handles printing and file services
When testing a fuse, you should set a Volt-Ohm-Meter to which configuration? *ohms amperage AC volts DC volts
What is the best ground for a conductive workbench mat? chassis ground *AC receptacle ground workbench ground tandem ground to another device
In a laser printer, a thermal fuse is used to prevent: a low-voltage power supply from overheating heat sink failure *a high-voltage power supply from overheating a fuser from overheating
Setting a printer in a hex trace mode helps to: diagnose print quality *diagnose communication problems check the printer emulation mode reset the printer emulation mode
When replacing a fuser assembly in a laser printer, be careful because: the roller could have sharp edges the toner could have leak out it could be electrically charged *it could be hot
In a full-duplex data circuit the direction of travel is: one direction only both directions sequentially *both directions simultaneously both directions, but not simultaneously
Which option is NOT a form of a network? LAN (Local Area Network) WAN (Wide Area Network) MAN (Metropolitan Area Network) *NAN (National Area Network)
When replacing non-Plug and Play network interface cards, jumpers can be used to set: the protocol *the I/O address access control the LPT address
The bootup memory test primarily: checks memory on the hard drive checks virtual memory *verifies contiguous memory displays ROM memory
Which option is NOT a type of hard drive? SCSI EIDE ESDI *EISA
When installing an internal modem all of the following IRQs can be used EXCEPT: 3 5 10 *14
Which device would most likely be connected to an RS-232 port? disk drive keyboard monitor *external modem
The transfer of multiple bits of data over several conductors at one time is called: IEEE 488 communication *parallel communication network communication serial port
You have two hard drives, one on the primary controller and one on the secondary controller. Both are partitioned with a
primary and an extended partition. What is the default drive letter of the primary partition of the drive on the secondary
controller? C *D E F
You have two drives installed on the EIDE primary cable. No devices are on the secondary controller. You install an EIDE
CD-ROM on the EIDE secondary cable. The CD-ROM's jumper should be set to: no jumpers slave master and slave *master or single
If you are connecting two external SCSI hard disks to a single-channel device on a computer, the second hard drive should be
connected to the open: SCSI port on the computer *SCSI port on the first hard drive serial port on the computer serial port on the first hard drive
The ATAPI specification allows you to: *install up to four ATAPI devices add a larger-screen monitor add a sound card MIDI component compress data
You might flash the BIOS to overcome problems with upgrading: memory CPUs the video card *peripherals
The first component affected by a motherboard battery failure is the: CPU *CMOS POST HDD
A client reports that a multimedia computer freezes on bootup. What is a logical first step you can take to solve the
problem? Remove the optional cards and devices Use a multimeter to check for a logic failure Replace components with known good units *Use a POST test card to boot up the system
Which tool is used to test serial or parallel ports? high-voltage probe cable scanner *loopbacks (wrap plugs) sniffer
What should you do to ensure adequate cooling in a computer system? Keep the system fan well lubricated *Always keep the case closed Remove an empty slot cover Turn off the system when not in use
Which tool would you use to discharge a CRT? multimeter logic probe insulated pliers *high-voltage probe
What should you do to prevent ESD damage when working on a computer? Connect yourself via a grounding wire to the plastic cover of the computer Use a grounding wire to connect the computer to a non-conductor *Ensure that you and the computer are at the same electrical charge potential Connect your grounding wrist strap to a computer's logic board
An anti-static wrist strap uses a small___________to make sure that you do not become the path of least resistance to ground. *resistor charge battery coil
Most 486 CPUs run at what voltage? 3.3VDC *5VDC 12VDC 15VDC
Which component provides the fastest data access time? *RAM ROM CD-ROM local bus
If the memory slots have 30 pins, then the chip is a: CIP *SIMM DIMM PRAM
VESA local bus runs faster than all of the following EXCEPT: ISA *PCI EISA MCA
'CompTIA Hacked A+ DOS/Windows Which driver provides caching services for hard drives on DOS computers? HIMEN.SYS EMM386.EXE *SMARTDRV.EXE SYSTEM.DRV
The function of DOS=HIGH is to load: *Part of DOS into HMA DOS into UMB DOS into extended memory DOS into video memory
How many files can reside in the root directory on a DOS machine? 128 *512 640 1024
Which of the following is a valid Windows 95 naming convention? SETUP.EX .TXT *STARTUP.READ.TXT "HELPFILE".TXT
Which of the following is a valid DOS or Windows 3.x filename? ?73WOW.JPG RUN>SET.EXE *!SETUP.EXE README*.TXT
How can you view the amount of available free space on a drive? Click Start, click Settings, Control Panel, and double-click System. From Explorer, select My Documents, alternate-click Properties. From My Computer, click Properties, and select Free Space. *From My Computer, alternate-click on the drive, and select Properties.
To display the hidden files in a folder or directory from Windows 95 Explorer, click the folder and then: *View, Options, and click Show all files Files, Attibutes, and click Show hidden files Tools, Attributes, and click Show all files Tools, Options, and click Show hidden files
Which of the following lines are found in CONFIG.SYS? *DOS=UMB PATH= ECHO=OFF SET TEMP=
What does KRNL286.EXE or KRNL386.EXE do? It lets Windows run on a 286 system It runs File Manager It loads the Windows equivalent to DOS COMMAND.COM *It manages memory, schedules tasks, and loads applications
Each line of CONFIG.SYS specifies some type of configuration such as: *Device drivers and system settings Path settings and device settings Text editors and system settings Device drivers and batch files
Without the WIN32.EXE add-ons, which of the following is true? 32-bit applications cannot be installed and/or run on Windows 95 *32-bit applications cannot be installed and/or run on Windows 3.x 16-bit applications cannot be installed and/or run on Windows 95 16-bit applications cannot be installed and/or run on Windows 3.x
By default, which file is needed to launch Windows? WIN.INI WIN.BAT WIN.EXE *WIN.COM
The PATH statement should be in: *AUTOEXEC.BAT WIN.INI CONFIG.SYS SYSTEM.INI
Which file extension is used by Windows 95 to back up the Registry files when Windows starts successfully? .DAT *.DA0 .BAK .TMP
Windows 3.1 operates at: 8 bits *16 bits 32 bits 32 bits
What is the purpose of the Registry in Windows 95? It saves configuration information in SYSTEM.INI and WIN.INI *It stores system and application configuration data It maintains hard disk information, that is, heads and cylinders It provides a storage location for program data
Which files must be present to make a drive bootable in either DOS or Windows 95? IO.SYS, MSDOS.SYS, AUTOEXEC.BAT COMMAND.COM, CONFIG.SYS, AUTOEXEC.BAT *IO.SYS, MSDOS.SYS, COMMAND.COM IO.SYS, CONFIG.SYS, AUTOEXEC.BAT
Windows 95 operates at: 8 bits 16 bits 24 bits *32 bits
Which one of the following is a Windows 95 installation file? WIN95_13.CAT *WIN95_13.CAB WIN95_13.DLL WIN95_13.SYS
Your customer saved a file as STUDYQUESTIONS.DOC in Windows 95. He rebooted his computer to DOS, but he says he can't find
the file. What should you tell him to do? Reboot to Windows 95 and save the file in LFN DOS mode Run LFN to see the file in DOS *Look for a file called STUDYQ~1.DOC Run SCANDISK/LFN and the file will be visible in DOS
A file called MYLONGFILENAME.TXT was created using Windows 95. What would the filename look like in DOS? *MYLONG~1.TXT MYLONGFI.TXT MYLONG.TXT MYLONG~1.FIL
What does USER.EXE do? It allows the user to change the Desktop It keeps specific user files organized on the hard drive *It controls the interaction between user events and their effect on Windows It allows the user to input her name and password
DOS 5.0 and above is ? bit operating system. an 8 *a 16 a 32 a 64
What are the main user interface files in Windows 95? USER.DAT, USER.DA0 USER.DAT, IO.SYS *USER.DAT, WIN.INI USER.DAT, SYSTEM.INI
Which file provides the user interface in DOS? *COMMAND.COM AUTOEXEC.BAT CONFIG.SYS IO.SYS
In Windows 95, most of the configuration information is stored in: *USER.DAT, SYSTEM.DAT AUTOEXEC.BAT, CONFIG.SYS STARTUP.SYS, SYSTEM.SYS WIN95.DAT, USER.SYS
The three major programs that control Windows 3.x resources are: *KRNL386.EXE, GDI.EXE, USER.EXE SYS.EXE, EMM386, COMMAND.COM GDI.EXE, FORMAT.EXE, USER.EXE SYS.EXE, WIN.INI, SYSTEM.INI
What is the only .INI file needed to run Windows 3.x? WIN.INI PROGRAM.INI CONFIG.INI *SYSTEM.INI
Which file contains the configuration settings for Windows 3.x USER.DAT WIN.COM *SYSTEM.INI AUTOEXEC.BAT
Which file interprets input entered at the DOS prompt? *COMMAND.COM IBMBIO.COM CONFIG.SYS IO.SYS
The three major system files in DOS 6.x are: *IO.SYS, COMMAND.COM, MSDOS.SYS CONFIG.SYS, AUTOEXEC.BAT, COMMAND.COM KRNL286.EXE, IO.SYS, MSDOS.SYS USER.DAT, SYSTEM.DAT, MSDOS.SYS
The function of IO.SYS is to place the: Basic internet operations into memory Basic input/output services that DOS provides into CMOS User interface commands into memory *Basic input/output services into memory
Select one way to launch an application in Windows 95. File Find option *Windows Explorer System option in Control Panel Clicking one time on the application
What does the System attribute mean for a file? It marks the file as hidden *It identifies the file as being a system file It identifies the file as virtual It turns the file into a configuration file
Identify the correct boot sequence for DOS 6.x *IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT MSDOS.SYS, IO.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT IO.SYS, COMMAND.COM, CONFIG.SYS, AUTOEXEC.BAT IO.SYS, COMMAND.COM, MSDOS.SYS, CONFIG.SYS
What is the boot sequence for Windows 95? CONFIG.SYS, AUTOEXEC.BAT, WIN.COM, USER.DAT, SYSTEM.DAT, REGISTRY IO.SYS, MSDOS.SYS, CONFIG.SYS, AUTOEXEC.BAT, COMMAND.COM, USER.DAT, SYSTEM.DAT, REGISTRY *IO.SYS, MSDOS.SYS, CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT, WIN.COM, USER.DAT, SYSTEM.DAT CONFIG.SYS, COMMAND.COM, AUTOEXEC.BAT, USER.DAT, SYSTEM.DAT
Which command copies the system files to the boot sector of a hard drive? FDISK *SYS FORMAT PART
Which DOS command is used to display the attributes of the IO.SYS file? *ATTRIB IO.SYS DISPLAY IO.SYS IO.SYS ATTRIB IO.SYS DISPLAY
What is the maximum number of characters in a Windows 95 filename? 8 32 64 *255
Which statement is correct about DOS, Windows 3.x, and Windows 95 filenaming conventions? Names are case-sensitive Filenames are case-sensitive but not extensions File extensions are case-sensitive, but filenames are not *Filenames are not case-sensitive
In order to switch between applications in Windows, the key combination to use is: *<ALT><TAB> <CTRL><TAB> <CTRL><SHIFT> <ALT><CTRL>
In which mode can two or more applications be stored in memory at the same time? Segmented mode Unprotected mode Real mode *Protected mode
If a .PIF file is not supplied by the manufacturer for a DOS program, Windows 3.1 users: _COMMON.PIF *_DEFAULT.PIF _GENERIC.PIF _STANDARD.PIF
The function of COMMAND.COM is to provide: *The user interface to DOS The user interface to the CPU User access to external commands System security to the user
Windows 3.x incorporates which multitasking operating system architecture? *Cooperative Pre-emptive Multihreaded Parallel processing
In Windows 95, the primary function of Briefcase is: *To keep track of the relationship between files on two or more computers To provide a convenient storage location on the desktop for e-mail To store PPP connection data It always contains an address book and calculator
Where are the Windows 95 Registry files located? \WINDOWS\SYSTEM *\WINDOWS \WINDOWS\COMMAND \WINDOWS\CONFIG
All on the following are major components of an operating system EXCEPT System Configuration User interface *Applications
Which driver in the CONFIG.SYS file controls the mouse? MOUSE.EXE *MOUSE.SYS MOUSE.INI MOUSE.COM
In which file is EMM386.EXE commonly found? AUTOEXEC.BAT SYSTEM.INI WIN.INI *CONFIG.SYS
If you wish to modify the Registry, you would use: EDIT.COM SYSEDIT.COM REG.COM *REGEDIT.COM
The following files are copied to the Windows 95 Startup disk EXCEPT: I0.SYS MSDOS.SYS CONFIG.SYS *FDISK.EXE
If AUTOEXEC.BAT is found in the root during bootup, which file contains the batch processor to interpret it? CONFIG.SYS *COMMAND.COM I0.SYS MSDOS.SYS
Which file is required by Windows 3.x? VLM.SYS *HIMEM.SYS PROMPT.EXE MSCDEX.EXC
How do you create a permanent swap file in Windows 3.1? Click the 386 Enhanced icon in Control Panel, set the Virtual Memory size to the maximum, and set the Type to Permanent. *Double Click the 386Enhanced icon in Control Panel, set the Virtual Memory size to the desired swap file size, and set the
Type to Permanent. Add the line SWAPFILE=PERMANENT in the SYSTEM.INI FILE. Double-click the 386Enhanced icon in Control Panel, set the Virtual Memory to the desired size, and then set the Type to
Temporary before setting it to Permanent.
HIMEM.SYS gives the following error. "HIMEM has found unstable memory at 3D21:543CB20." This means that the ___________is
probably bad. System ROM UMB SMARTDRV write-cache *RAM chip
Which of the following is a way to optimize conventional memory in DOS/Windows 3.x? Move COMMAND.COM to high memory. Remove the swap file. Add the memory TSR. *Remove unused TSR programs.
What is the result of running MEMMAKER with Windows 3.x? It adds more RAM to your system. *It makes more conventional memory available. It optimizes the hard disk space. It creates a swap file.
You have determined that you need more virtual memory in Windows 95. Where do you set this? In the Windows Regi *On the Performance tab in System Properties From Device Manager, Virtual Memory From Control Panel, Virtual Memory
Match the device driver HIMEM.SYS to its operation. Supports ANSI Terminal Emulation Supports code page switching Uses expanded memory on an 80386 processor *Manages the use of extended memory
Virtual memory is? RAM that thinks it is ROM RAM above 1MB *Part of your hard drive that acts as RAM BIOS that thinks it is ROM
Virtual memory describes the ability to? *Use disk space as an equivalent to RAM Shift processing capabilities to RAM Set up all disks as one bit map shift processing capabilities to ROM
Which driver creates access to the HMA? DOS+HIGH *HIMEM.SYS HMA.SYS EMM386.EXE
Your customer is running Windows 95 only. He does NOT use any DOS applications. You notice he has SMARTDRV in the
AUTOEXEC.BAT file. What advice would you give? Move the SMARTDRV statement to CONFIG.SYS. Move the SMARTDRV statement to the Registry. *Remove SMARTDRV from AUTOEXEC.BAT. Replace SMARTDRV with PAGEFILE.SYS in the AUTOEXEC.BAT
A customer explains that his computer doesn't have enough memory. Which command allows you to find out how much and what
type of memory the computer has? *MEM EMM MEMMAKER CHKDSK
What is a benefit of virtual memory? Faster RAM access *More total memory to applications Faster hard drive access Less hard drive wear and tear
How large is the reserved memory area? 64KB *384KB 640KB 1024KB
Which device driver manages expanded memory? HIMEM.SYS SETVER.EXE DOS=HIGH *EMM386.EXE
Which file is used to load DOS memory managers? AUTOEXEC.BAT *CONFIG.SYS SYSTEM.INI COMMAND.COM
Which function is NOT available through Device Manager? Identifying free resources Disabling conflicting Plug and Play resources Disabling legacy devices *Enabling virus checker
Information about which component is NOT found when you run MSD.EXE? *Cache Video Operating system COM ports
One of the ways to start an application in Windows 95 is to? Use the File Find option to locate the .EXE file for the application Click one time on the application icon *Select the application from the Start button Programs menu Use the System option to locate the .EXE for the application
In Windows 95, you can print from an open document or? *Drag and drop the document icon onto the printer icon Double-click the printer icon and click File Open Drag and drop the document onto the printer folder Drag the printer icon onto the document icon
Which feature or file allows Windows 95 to recognize peripherals, load drivers, and assign system resources? The Registry BOOT.SYS I0.SYS *Plug and Play
From which location do you install device drivers manually under Windows 95? Device Manager, Add New Hardware *Control Panel, Add New Hardware Control Panel, System Start, Programs
The Device Manager section of System found in Control Panel shows an X through an icon. This means that hardware Has been removed *Has been disabled Has a problem Is missing a driver
What should you do to view or change resource settings for a hardware device in Windows 95? Use REGEDIT to find the hardware and change it. Use the local hardware driver in CONFIG.SYS and change or add switches. *In Device Manager, select device, Properties, and Resources. From Control Panel, select device and Resources.
What makes Windows 95 quick and easy to configure? SYSTEM.INI *Plug and Play BIOS Ver 6.8 WIN 95.INI
When upgrading from Windows 3x to Windows 95, a primary consideration for the user is! Whether the speed of the new operating system is supported by the old applications. *Whether to retain old program groups and icons. To ensure that copies of UPGRADE.INI andPROGMAN.INI are retained during the upgrade. Whether the location of the TEMP subdirectory is identified by Windows95.
Knowing you have a non-standard or unsupported device, which setup option should you choose? Typical Non-standard Compact *Custom
Which utility is used to access a file from a Windows.CAB file? XCOPY REMOVE COPY *EXTRACT
How can you optimize your CD-ROM in Windows 95? From System Tools, run System Monitor, select CD-ROM, and select Max settings. In the list from "Typical role of this machine," choose its most common role. *Go to the File System Properties, CD-ROM, and select settings. It is not possible to optimize your CD-ROM drive in Windows 95.
In DOS 6.22 the SMARTDRV switch /X *Disables write-back caching Loads itself into XMS memory Loads SMARTDRV into UMB Loads SMARTDRV into EMS
The DOS command FORMAT A:/S will format the disk and Copy system files to the boot sector Put it in Safe Mode Create a subdirectory on the disk *Make a recovery disk bootable
What happens when a hard drive is fragmented? Its platters are damaged. Data files are damaged. Clusters of data are damaged. *Files are not stored in consecutive clusters.
Which type of partition is created by default in Windows 95? NTFS *FAT HPFS NDIS
In DOS 6.x, the SYS command copies *I0.SYS, MSDOS.SYS, COMMAND.COM, and DOUBLESPACE.BIN to the disk. I0.SYS, MSDOS.SYS, COMMAND.COM, and FDISK to the disk I0.SYS, and CONFIG.SYS to the boot sector FDISK, I0.SYS, MSDOS.SYS, and COMMAND.COM to the boot sector.
How can you rename a file or folder in Windows 95 using Explorer? Double-click the icon, and click Rename. *Alternate-click the file, and click Rename. Alternate-click, and click Properties. Alternate-click, and click Send to.
To change file attributes in Windows 95, go to *Windows Explorer, click on the file, alternate-click Properties, and change attributes. Windows Explorer, click on the file, select View, select Options, select Properties, and change attributes. Windows Explorer, click on the file, select Tools, and change attributes. Control Panel, click on Accessibility options, and change attributes.
Windows 95 can start without these files: AUTOEXEC.BAT, MSDOS.SYS AUTOEXEC.BAT, COMMAND.COM CONFIG.SYS, MSDOS.SYS *AUTOEXEC.BAT, CONFIG.SYS
What is the first step in performing an operating system upgrade? Partition the drive. Format the drove/ *Back up critical data. Back up the old operating system.
What replaces Windows/DOS SMARTDRV in Windows 95? *VCACHE RAMDRIVE CACHE 95 VDRIVE
When upgrading Windows 3.x to Windows 95, how do you preserve groups and .INF settings? *Install Windows 95 into the Windows 3.x directory Install Windows 95 into a different directory and copy the .INI and .GRP files from the original directory. Create a new directory, copy .INI and .GRP files from the old directory, and install Windows 95 into the new directory. Move .INF and .GRP files out of the existing Windows directory, install Windows 95 to the existing directory, and copy .INI
and .GRP files back to the Windows directory.
All of the following log files are created during the installation on Windows 95 EXCEPT: BOOTLOG.TXT DETLOG.TXT SETUPLOG.TXT *RECOVER.TXT
How would you rename a file or folder in Windows 95 by using My Computer? Alternate-click on the file or folder, select Properties, and select Rename. Double-click the icon. Go to the Control Panel, click on System, select file or folder, and select Rename. *Double Click on the drive, select the file or folder, alternate-click, and select Rename.
A DOS command to remove a directory from the file system is: REMOVE *RMDIR ERASE DRPDIR
Windows 95 incorporates which multitasking operating architecture? Cooperative *Pre-emptive Multihreded Parellel processing
Your DOS application fills the screen, but you want to switch to another application. What should you do? Minimize the application *Close the DOS application first Press the <SWITCH> key Press <ALT><TAB>
The following statements are found in CONFIG.SYS EXCEPT: *ECHO ON DEVICE=HIT-IDE.SYS BUFFERS=20 FILES=25
Your customer is concerned because she just purchased a new computer with Windows 95 and she wants to use an old 16-bit
Windows application. What do you tell her? Windows 95 can only run 16-bit DOS applications Windows 95 can only run 32-bit applications She must upgrade the 16-bit Windows application to a 32-bit application *She can use the old application even in Windows 95
In DOS 6.0 or greater you can step through the CONFIG.SYS and AUTOEXEC.BAT file commands when starting DOS by pressing: <ALT> F5 *F8 <BREAK>
The common installation application for Windows 95 applications is: RUN.EXE INSTALL.EXE *SETUP.EXE LOAD.EXE
Identify one way to install a printer to LPT1 in Windows 95: Click My Computer, Settings, Printers, Add Printer Click Start, Find, and type ADD PRINTER Click Start, Run and type ADD PRINTER *Click Start, Settings, Printers, and double-click Add Printer
The part of Windows 95 that allows peripherals to be detected automatically is called: WIN.COM COMMAND.COM *Plug and Play The Registry
In Windows 95, how do you install a video card whose driver is NOT included in the Windows 95 distribution CD? Reboot the system after inserting the disk supplied by manufacturer Select only VGA driver *Click have disk and insert the disk or CD provided by manufacturer Insert the Windows 95 CD and click Setup
What must you do to add or change a hardware device driver in Windows 95? Edit CONFIG.SYS and enter the new drive location Edit AUTOEXEC.BAT and the driver information Load the driver in high memory *On the Driver tab, click Change Driver and then follow instructions.
Which file is required to boot Windows 95? AUTOEXEC.BAT SYSTEM.INI *SYSTEM.DAT CONFIG.SYS
What are the minimum, recommended, and preferred processors for running Windows 95? *386DX, 486DX, 586 or equivalent 486SX, 586, 686 286, 386, 486 386DX, 386SX, 586
The Microsoft method of upgrading from Windows 3.1 to Windows 95 is to: Format the drive and start clean *Install Windows 95 in the Windows 3.1 directory Install Windows 95 in a different directory Install Windows 95 on a separate drive
A customer wishes to install Windows 95 on the D: drive, and you're at this stage of the setup. Select the answer that explains how to do this: *Choose Other Directory and change the drive letter. Choose Other Directory and change the directories. The install procedure only allows the C: drive. Choose Cancel and select the D: drive.
What is the first step in configuring the hard drive in a system? Format the DOS pattern Install the operating system Configure DMA channels and the backup interrupt *Partition the hard drive
Which of the following is true concerning extended partitions? Same as primary partitions Contain DOS system files *Contain up to 23 logical drives Don't require formatting
The most common device driver used to set up a virtual drive using the DOS CONFIG.SYS file is: MEMMAKER.EXE DISKRAM.SYS SMARTDRV.EXE *RAMDRIVE.SYS
What are the configuration component files of Windows 3.x? KRNL286.EXE and KRNL386.EXE *WIN.INI and SYSTEM.INI CONFIG.SYS and AUTOEXEC.BAT IO.SYS and MSDOS.SYS
What is the recommended way to preserve the Windows Group before reinstalling Windows 3.x? Save the contents of WIN.INI, SYSTEM.INI and GROUP.INI files Save WIN386.EXE, WIN.INI and GRP.INI files Save all files with .INI extensions in the Windows directory *Save all files with .GRP and extensions as well as WIN.INI and SYSTEM.INI
What will not be affected by a virus? Hard drive files *ROM BIOS Master boot record Floppy disk
The customer states that her system is performing slower. All of the following could speed up performance EXCEPT Running DEFRAG Running SCANDISK Adding RAM *Running MEM.EXE
Your customer is running a DOS application in Windows 95. Suddenly the application stops running and Windows 95 also stops functioning. How can the customer recover from this with minimal data loss? <CTRL><ALT><DEL> keys to reboot the system <ESC> key to halt the application and return control to Windows 95 *<CTRL><ALT><DEL> keys and select the application from the Close Program dialog box <ALT><TAB> keys and select the application from the Close Program dialog box
On a Windows 95 system, you find you can't print to a local printer. How do you determine whether this is due to a spooling
problem? Open Printer Properties, click Details, click Spool Settings, and ensure that Spooling is enabled Start printing after the last page is spooled *Print directly to the printer Enable the option Start printing after first page is spooled.
In Windows 95, what prevents a printing failure from locking out other applications? Windows 95 shuts down the printing process after a selected period of time. *The printing subsystem runs its own 32-bit virtual process. Printing is only allocated the upper 64KB of extended memory and does not affect other applications. Windows 95 processes all printing data immediately out to the printer
Your system currently is running DOS 6.22. You try to install Windows 95 but receive an error message stating "Cannot open
file[*].INF." You should remove: HIMEM.SYS from CONFIG.SYS. *EMM386.EXE from CONFIG.SYS. SERVER.EXE from AUTOEXEC.BAT. SMARTDRV.EXE from CONFIG.SYS.
What happens when you boot Windows 95 and the error message "Missing or corrupt HIMEM.SYS" appears? Windows 95 will *Not load Ignore the error and load anyway Recreate the file before proceeding Load in real mode
A system will boot from a floppy disk but NOT from a hard drive. Which of the following should you do? *Verify the presence of two hidden .SYS files and COMMAND.COM Verify that there is a DOS subdirectory on the hard drive Replace the hard drive FDISK the hard drive
The Windows 95 system boots but the display is not readable. Which mode should you use to troubleshoot the problem? Normal Logged *Safe Command prompt only.
A Windows 95 system gives the message "Missing WIN.COM," and you cannot get a command prompt. You should: *Reinstall Windows 95 Execute SYS C:/S Copy COMMAND.COM to disk Boot from your Startup disk
The error message "Windows 95 doesn't recognize a device" appears associated with a network interface card. What can cause
this problem? A missing device Network protocols not installed A network card not connected to the data port *A resource conflict with the device
Examine the exhibit by clicking the Exhibit button or pressing ALT+E. What is most likely causing the problem shown in the
exhibit? (Exhibit attached) BIOS is not being copied to RAM *Windows 95 detected a real-mode driver that doesn't have a protected-mode replacement The boot hard drive is BIOS dependent Windows 95 cannot page any protected-mode drivers to SWAPFILE
Which device drivers are loaded if your Windows 95 system is booted in Safe Mode? Mouse, keyboard, super VGA *Mouse, keyboard, standard VGA Keyboard, CD, standard VGA Keyboard, CD, super VGA
What happens when you press the F5 key when Starting Windows 95 appears? The Windows 95 StartUp menu appears *Windows 95 loads in Safe Mode A previous operating system is loaded Windows 95 boots to a command prompt
After upgrading to a newer version of DOS, some applications display the incorrect DOS version. What should you do to
correct this condition? Use the DOS= command Add VER=x.xx to AUTOEXEC.BAT Restore the older DOS version *Use the SETVER command
What does setting a partition as Active do? It formats the hard drive. It copies the operating system onto the hard drive. *It tells the system where to look for the operating system. It sets the logical drive parameters.
Which of the following would format a hard drive properly so that it would be bootable? FORMAT C: /B FORMAT C: /O FORMAT C: /N *FORMAT C: /S
Which file or files could you review to troubleshoot an error encountered during installation? DETLOG.LOG ERROR.TXT,FAILOG.TXT *SETUPLOG.TXT,DETLOG.TXT ERROR.LOG,DETCRASH.LOG
Your customer would like to optimize his Windows 3.1 operating system. Hard drive space is not an issue (he has a lot of
free space). How do you help him? Since he has so much space, set up a temporary swap file and let Windows 3.1 use space as needed. *Set up a permanent swap file. Since he has so much free hard drive space, eliminate the swap file; it is not needed. Add SMARTDRV to the SYSTEM.INI file.
If a sound card works fine in DOS but NOT in Windows 3.1, the problem might be An IRQ and I/O address conflict in the real-mode driver An incorrect SET BLASTER line *An IRQ and I/O address conflict in the protected-mode driver A failure to provide both 8- and 16-bit DMA settings
Why would you run System Monitor in Windows 95? To view the use of printers on the network *To identify significant bottlenecks To improve system performance To set all Windows 95 performance settings back to default
Closing the Print Manager in Windows 95 *Does not purge the associated print job Purges the associated print job Removes all print jobs Removes only the selected print job
How do you change the resources assigned to a printer port in Windows 95? *In the Device Manager, highlight the port, and click Properties. Go to Start, Settings, Printers, and double-click Printer. Go to My Computer, Printers, and double-click Printer Go to Start, Programs, MS-DOS prompt, and run PORT.EXE.
This error indicates that the CD-ROM: Logical name is the same in AUTOEXEC.BAT and CONFIG.SYS Is not connected or there is no CD-ROM driver in AUTOEXEC.BAT Is on the primary IDE controller *Is not connected or there is no CD-ROM driver in CONFIG.SYS
How do you view all IRQ, I/O, DMA, and Memory settings in Windows 95? *Double-click My Computer, Devices, Properties Alternate-click My Computer, Properties, Device Manager, select Computer, Properties. Go to the StartUp menu and choose View All System Properties. Alternate-click on Start menu, select Open, and select Properties.
All of the following are ways to add device drivers in Windows 95 EXCEPT: *Plug and Play Adding a new hardware Wizard Control Panel, System Manufacturer Setup disk
If Plug and Play is NOT working, where can you assign system resources? In the Print folder *From the Device Manager At the DOS prompt From the Start menu
In DOS 6.x, press the _______key to step through the CONFIG.SYS and AUTOEXEC.BAT files. F1 F5 *F8 F10
From which control panel in Windows 95 can you create a Startup disk? System Admin *Add/Remove Programs Network
To boot directly to Safe Mode in Windows 95, press the _______key at Starting Windows 95: F1 F4 *F5 F8
Which application reorganizes files on a disk in order to optimize disk drive performance? SCANDISK *DEFRAG OPTIMIZE FDISK
Which of the following is NOT examined by SCANDISK? File Allocation Table (FAT) *RAM Long filenames Directory tree structure
By default SCANDISK and DEFRAG are located in which program group in Windows 95? Programs, Accessories, Multimedia Programs, StartUp, Tools *Programs, Accessories, System Tools Settings, Control Panel, System Tools
What does a Thorough SCANDISK test do that the Standard SCANDISK test does NOT do? It creates a log file. It fixes bad sectors *It scans the disk surface for errors. It removes bad sectors from your drive.
The window of some programs written for older versions of Windows cover the Taskbar in Windows 95. In order to display the
Taskbar and open the Start Menu, press the ______keys: *<CTRL><ESC> <ALT><TAB> <CTRL><TAB> <SHIFT><CTRL>
How can you find out about system resources using Windows 3.1? From the main program group, click System Setup to see settings. From the Program Manager, click Help, and click About Program Manager to see settings. Go to DOS and run the CHKDSK command. *From the Accessories program group, click System Setup to verify system settings.
Once a computer is infected with a virus, where does it generally reside? ROM Control Panel *Memory BIOS
When booting a system running Windows 95, you receive an error message stating "Missing or damaged core files." You should: Delete CONFIG.SYS and AUTOEXEC.BAT which will be recreated at reboot Remove unnecessary drivers from SYSTEM.INI and WIN.INI *Run Windows 95 setup and select the Verify option in Safe Recovery Delete SYSTEM.DAT and USER.DAT and reboot the system
SCANDISK does NOT repair: Bad cluster problems *Fragmented files Cross-linked chains Directory structures
A Windows 3.x program fails to run. It displays an error message stating that it cannot open enough files. Where can you
increase the number of files you can have open at one time? WIN.INI *CONFIG.SYS SYSTEM.INI AUTOEXEC.BAT
Which condition can prevent an application from starting or loading? COMMAND.COM is not loaded in the applications directory. The executable file for the application is not located in the root directory. There is not enough memory in the HMA area to load the application. *The executable file for the application has been corrupted.
On a Windows 95 system, you send a document to the printer but nothing is printing. You should try all of the following
EXCEPT: Make sure that the system has enough free hard disk space Disable Enhanced Meta-file (EMF) spooling Make sure that the spooler has cleared the unprinted spool file *Disable bi-directional support
When loading Windows 3.x, the error message "A device in system.ini could NOT be found": Delete SYSTEM.INI. Add driver to CONFIG.SYS. Remove the device from SYSTEM.INI and install it in WIN.INI. *Remove the device from SYSTEM.INI.
While booting Windows 95 you receive the message "Missing or Corrupt HIMEM.SYS.' What does this mean? Windows 95 doesn't use HIMEM.SYS. You need to SYS the boot drive. *HIMEM. SYS is missing or corrupt. HIMEM.SYS is not referenced correctly in AUTOEXEC.BAT
Your Windows 95 system will not boot but you are able to boot to DOS. You have determined that the Registry is corrupted.
What is the easiest way to restore the Registry": Use the Startup disk. Reinstall Windows 95. *Copy SYSTEM.DAO to SYSTEM.DAT, and copy USER.DAO to USER.DAT Replace SYSTEM.INI and WIN.INI with backup copies.
Windows 95 boots into Safe Mode and a box is displayed saying that Windows Failed to initialize the display adapter. How
would you correct this problem? Change video properties. Ensure standard windows colors are selected. Disable the screen saver. *Change the display refresh rate.
What is a description of Windows 95 Safe Mode? Mode for loading anti-virus protection Installation option that allows for old hardware to be added Installation option that allows Plug and Play devices to install *Mode that uses default settings to aid in troubleshooting.
When booting, the error message "Current drive is no longer valid" appears. One possible reason is that the: Boot disk does not contain CONFIG.SYS *AUTOEXEC.BAT command attempted to access a drive that is not valid. CONFIG.SYS command line attempted to access a drive that is not valid Boot disk does not contain AUTOEXEC.BAT
One of the functions of most viruses is to: Erase files Erase the boot sector *Create copies of itself Scramble the MBR
A customer calls and states that yesterday his Windows 95 system worked fine. Now he gets the message "Missing operating
system." What is the most likely cause: WIN.COM file HIMEM.SYS file VFAT32.DLL file *Boot sector
Your Windows 95 system stalls before you see the Starting Windows 95 message. This is most likely caused by which missing or
corrupt file? *I0.SYS CONFIG.SYS WIN.COM COMMAND.COM
The Windows 95 Device Manager reports a conflict on the modem. To find what may be causing the conflict, you would: Run MSD.EXE Run MEM.COM *Check the Resource tab for conflicting devices Run the modem manufacturer's setup utility
The Registry or a branch of it can be restored by importing a ______file that was created by exporting the Registry: .DAT *.DAO .REG .DOC
What is the recommended way to fix the Registry description for the printer driver? *Remove the Printer Driver and reinstall it. Run REGEDIT.EXE and delete any references to printers. Run SYSEDIT.EXE and remove any references to printers. Delete the printers folder from C:/WINDOWS/SPOOL.
You've booted a system running Windows 3.1 and discover that the CD-ROM will not read. What should you do first: *Reboot and check to see if the driver is loading. Check the ribbon cable to the CD-ROM. Replace the power cable to the CD-ROM Replace the CD-ROM.
Which selection from the Startup menu would you use to troubleshoot a 16-bit device driver in Windows 95? Normal 16-bit mode command prompt *Step-by-step confirmation
Which function key do you use to access the Startup menu in Windows 95 during boot? F1 F4 F5 *F8
The system locks up during boot. There is no error message. Which mode would you choose to help determine the source of the
problem in a reboot? Normal Command prompt only Safe Mode *Logged
What is a special mode for starting Windows 95 with simple default settings? Normal *Safe Enhanced Virtual
Your customer installed an application in C:/TEST directory. The application's executable file is APPRUN.EXE. The PATH statement in AUTOEXEC.BAT reads PATH = C:\;C:\DOS;C:\TEMP. Which of the following is true? You must add C:\TEST to the PATH statement before launching the application. You can only run APPRUN.EXE from C:\ or C:\DOS. Add C:\TEST to the PATH statement, you can only run APPRUN.EXE from the C:\TEST directory. *Add C:\TEST to the PATH statement, you will be able to launch the application from any directory.
If your DOS application does NOT run correctly in Windows 95, what is the first thing you should try to do to make it run
correctly? Set the application to run in a window. Increase the amount of RAM used by the application. Set the application to run in Full Screen mode. *Run the application in DOS mode.
While in the Device Manager, you notice an exclamation point next to one of the devices listed under modems: The modem is working. *The modem has a problem. The modem needs a driver. The device has been disabled.
A customer calls and says the computer is not detecting hardware automatically in Windows 95. What could be the problem? The motherboard jumper settings are wrong. Plug and Play is enabled in CONFIG.SYS. The Plug and Play driver is not installed. *BIOS is not Plug and Play.
If you lose power during an upgrade from DOS to Windows 95, how do you recover when setup fails continually? Boot to floppy and delete Windows Turn the system back on; run FDISK, FORMAT, and SETUP.EXE. *Boot to floppy, rename SETUPLOG.TXT, and rerun SETUP.EXE. Turn the system off and back on, boot to floppy, and format the drive.
Which type of information does DETLOG.TXT contain? Software detected and parameters Software and hardware and parameters *Hardware detected and parameters System configuration parameters
Your Windows 95 system stops operating properly and cannot be restarted. Which of the following may be a cause? *Virtual memory is disabled. Virtual memory is enabled. Extended memory is too large. Expanded memory is too large.
Disk defragmentation will: Repair lost clusters Make file sectors larger make latency time slower *make file clusters contiguous
Which program do you use to correct cross-linked files in Windows 95? FDISK DEFRAG *SCANDISK FORMAT
Which protocol would you use to transfer files through the Internet? URL HTML IP *FTP
Which of the following would NOT be used for internet security? Firewall *HTTP Usernames and passwords Filtering on router
What is the function of a WINS server? It allows dual booting between operating systems *It resolves NetBIOS names to IP addresses It assigns IP addresses It assignes a computer name
How do you get into Windows 95 if you forgot your password? Rename the PASSWORD.BAK file to PASSWORD.W95 Reinstall Windows 95 *Press Cancel Press ENTER
Which of the following will display the network card configuration settings? *Device Manager Control Panel, Network Adapters, Properties Control Panel, Internet Control Panel, Modems
The secretary wants to print to the office manager's printer but cannot connect to it. All of the following are reasons this
may be happening EXCEPT that: She isn't running the same protocol that the office manager is using The manager hasn't enabled File and Print Sharing The office manager hasn't shared the printer *The network bindings are set in the wrong order
Which type of networking does Windows 95 provide *Peer-to-Peer Client Server Domain WAN
Why does a successfully mapped network drive disappear every time you boot the computer? The computer you connected to has moved *You didn't click Reconnect at Logon A mapped statement is not in the AUTOEXEC.BAT file LASTDRIVE is not set correctly
Why would File and Print Sharing be grayed out on a laptop using a network adapter and NetBEUI? File and Print Sharing must be enabled on the NIC TCP/IP must be added *File and Print Sharing for Microsoft Networks service must be added File and Print Sharing will only work with NT
What is the result of adding an IP address to the DNS server search order/ It restricts browsing to that DNS server It overrides the local system's IP address It tells the DNS server where the local system is located *It tells the local system where the DNS server is located
Which of the following is NOT internet related? POP3 FTP *X.400 HTML
An internet file has been saved using File/Save on the browser but CANNOT be found. From Windows Explorer what extension should you select to be searched? *.HTM .DOC .FTP .URL
A connection to the Internet can be made through a variety of methods. Which is the fastest of the connections listed below: *T1 ISDN 56KB Frame Relay Dedicated PPP using POTS modem
You've decided to set one system up as dedicated printer server. You can optimize the system for this role in Control Panel
by: Enabling print sharing Using small fonts Setting network properties *Changing the typical role of computer
The network, IP address, and UNC are okay but you can't map a network drive. What is a quick way to diagnose the problem? Obtain a new IP address Reinstall networking Install IPX/SPX *PING the server
Which Control Panel would you use to show which protocols are loaded on a Windows 95 workstation? Internet System *Network Adapters
What is the correct UNC (Universal Naming Convention) to map a network drive? *\\COMPUTER_NAME\SHARE_NAME \\COMPUTER_NAME\FILE_NAME \\SHARE_NAME\DIRECTORY_NAME \\SHARE_NAME\COMPUTER_NAME |
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