BCS
Connect Frequently Asked Questions: Forgotten / Changing Your Password
Frequently Asked Questions Index
What happens if I forget my password?
What happens if I lose my PIN?
Why can't you email me a password reminder?
How long will it take for me to get my PIN?
Can I change my password at any time?
Does my PIN or Password expire?
What should I do if I suspect someone knows, or I inadvertently give someone else, my PIN or password?
What happens if I forget my password?
You need to go to the 'Forgot Password' screen and follow the instructions.
What happens if I lose my PIN?
You will need to contact BCS Customer Support on +44 (0)1793 417545 or bcsconnect@hq.bcs.org.uk who can re-issue your PIN.
Why can't you email me a password reminder?
In order to maintain a high level of security for your personal information we currently do not email password reminders, as we cannot validate your identity.
How long will it take for me to get my PIN?
Your PIN will be posted to your address. This will be done automatically if you selected an address we offered you, and you should receive it within 7 days (UK); 28 days (Overseas).
Can I change my password at any time?
You may change your password at any time.
Does my PIN or Password expire?
Your PIN and password do not have an expiry date.
What should I do if I suspect someone knows, or I inadvertently give someone else, my PIN or password?
You should contact BCS Customer Support on +44 (0)1793 417545 or bcsconnect@hq.bcs.org.uk if you suspect somebody else knows your PIN. BCS can arrange for your PIN to be reset.
You can change your Password using the Change Password tool.
If your question is not answered within these pages or you are still experiencing problems please contact our Helpdesk on +44 (0)1793 417545 or bcsconnect@hq.bcs.org.uk