Raving Fans

Raving Fans : A Revolutionary Approach to Customer Service

Kenneth H. Blanchard, et al / Hardcover / Published 1993

Hardcover - 137 pages (May 1993)
Other Editions: Audio Cassette (Abridged)

Reviews
From the Publisher
The Business Week best-seller that's improved businesses everywhere.

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans.

Click here for more information and how to purchase Raving Fans : A Revolutionary Approach to Customer Service--Kenneth H. Blanchard, et al / Hardcover / Published 1993

The 3 Keys to Empowerment : Release the Power Within People for Astonishing Results -- Ken Blanchard, et al; Hardcover

Gung Ho! : Turn on the People in Any Organization -- Kenneth H. Blanchard, Sheldon Bowles (Introduction); Hardcover

Other Books and Cassettes by Ken Blanchard

The 3 Keys to Empowerment : Release the Power Within People for Astonishing Results

Ken Blanchard, et al / Hardcover / Published 1999

Empowerment Takes More Than a Minute

Kenneth H. Blanchard, et al / Hardcover / Published 1996

Empowerment Takes More Than a Minute (One Minute Manager Series)

Ken Blanchard, et al / Paperback / Published 1998

Empowerment Takes More Than a Minute [ABRIDGED]