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Returns
All authorized returns are subject to a minimum 15% restocking fee, unless otherwise stated in the item description. No returns on special orders, factory direct orders, or painted items.
All returns must be pre-approved and have a Return Merchandise Authorization number issued prior to their return. The RMA# must be written on the outside of the return package. Returns will not be accepted without an RMA number and are subject to refusal by our shipping department. We are unable to issue RMA numbers via email requests. You must call us during normal business hours to request an RMA number.
Returns must be received within 30 days of original shipment. No returns after 30 days. Customer is responsible for return shipping cost on all returns.
Unauthorized returns and/or shipments refused by customer subject to a minimum 25% restocking fee.
Goods that have been damaged by the consumer, have been installed and/or removed, or any item returned that is not in resalable condition (including missing or torn packaging) will be marked non-returnable and returned to the consumer. No refund will be issued in such cases.
Cancellations
Same Business Day* - Cancellation requests received on the same business day as the order was placed result in no penalty.
Items that have entered the shipping process or items that have already shipped may not be cancelled. For such items, please see our "Returns" policy.
* Valid cancellation requests require verbal dialogue with a customer service representative.
Fraudulent Orders
It is a violation of law to make orders in a false name or with an invalid credit card, even if our software initially accepts such a bid. Please be aware that even if you do not give us your real name, your web browser transmits a unique internet address to us, which can be used by law enforcement officials to identify you. This puts you at substantial personal legal risk. Fraudulent order makers will be prosecuted to the fullest extent of the law. Currently, both the FBI, Interpol and Polish police are responsible for investigating all Internet fraud cases.
Warranty Claims
All warranty claims are handled directly by the manufacturer of the product in question. We will assist you in contacting the manufacturer and do our best to help you in anyway we can with warranty issues. However, the manufacturer is ultimately responsible for all warranty claims and it is their sole discretion whether to honor or disapprove a warranty claim.
DISCLAIMER OF WARRANTIES -- Goods warranted by manufacturer(s) only. Pappy's Custom Cruisers, Inc. hereby expressly disclaims all warranties, either expressed or implied. Pappy's Custom Cruisers, Inc, is not liable for any direct or indirect consequential damage or injury of any kind.
Goods Damaged By Carrier and Shortages
You must inspect goods upon receipt for shipment damage. All damage claims must be filed with the carrier within 48 hours of receipt. If a product is accepted from the carrier and you don't file a damage claim within 48 hours with the carrier, the carrier will consider the shipment to have arrived in good condition.
Shortages must be reported to Pappy's Custom Cruisers within 48 hours. Please call 877-776-4235 to report any shortage with your order that is not marked as a "backorder" or as being shipped from a different location (i.e. "factory direct").
Privacy Policy
Pappyspt.com is committed to keeping your personal information safe and secure. All information gathered by pappyspt.com is used in confidence solely for the purpose of fulfilling your order. In some cases, we may use vendors to help fulfill orders and provide them with shipping information (e.g. drop ship orders).
We do not sell your personal information to other companies. We utilize the latest SSL (secure server) technologies to insure that your personal data is kept safe and secure.
Fitment of Parts
Every effort is made to maintain accurate fitment data for products offered. The customer is responsible for making sure items ordered will fit their vehicle.
Please take special notice to those items listed on our website without specific fitment applications. In such cases, we ask that you please call and speak with a customer service representative to verify fitment.