Training & Documentation
Improving productivity and performance
is a two-step process.
First, the process or
system must be stabilized and documented.
Second, the people who
operate and maintain the equipment must be trained and certified.
We specialize in helping our clients
solve problems where people interact with processes, systems, machines and other
people. The key to our success is a proven method of engineering
performance for jobs in which the work is observable, such as equipment
operation and repair, sales, customer services, laboratory operations,
manufacturing operations, or quality assurance.
Our process is based
upon these key principles:
Identify and describe excellent
Standardize work methods and
Document work methods and procedures
in an easy-to-use graphic format
Train the employees how to perform
their job tasks and activities in a standardized way
Certify work performance by hands-on
Implement Continuous Improvement
Programs as insurance against losing the competitive edge
In partnership with your staff, we
design, develop, and implement systems which optimize performance, eliminate
variability, streamline the process, and provide employees with the skills and
knowledge that enable the process to be self-sustaining.
- Needs Analysis
- Task Analysis
- Job Analysis and Design
- Curriculum design
- Training Materials Development
- Instructor/Facilitator Guides
- Technical Manuals
- Software/System Documentation
- Job Aid Design and Development
- Laboratory Procedures
How do we work?
We begin by first meeting with senior
staff to determine their perception of the problem and the needed
solution. We then conduct a study of the operation to determine the facts
so that an objective evaluation can be made, the problem assessed, and a
At the completion of our assessment,
we prepare and present a detailed study report that quantifies the problem as to
its impact on the organization. The study report also presents a logical,
cost-effective solution to eliminating the factors inhibiting effective
performance. Our report also includes a timetable, costs, and a project
approach for implementing the solution.
We understand your need for
immediacy. Most of the projects we undertake are completed in 90-120
days. Larger projects, of course, take longer to complete. Periodic
project reviews provide you with consistent feedback concerning project